Welcome to Crimson Orchid Designs
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FAQ's

How do you ship your items?

Great question!  Please be advised that all mailing is done by Canada Post Air Mail Small Packet. The estimated shipping time can vary from state to state or country to country but is usually under 2 weeks. The basic shipping charges do not include tracking or insurance. If you would like to add this option, please let us know and we would be happy to accomodate your request.  

What is your return/refund/exchange policy?

We proudly stand behind all of our products. If you are unhappy with your purchase, please contact us and we will work with you to make sure you are satisfied whether that means a full refund, a replacement or exchange.  It is our goal to ensure you are 100% happy with your items!  Contact us with any issues by email or through social media.

What forms of payment do you accept?

We are happy to ship your item upon request of payment.  We are a Verified Business Member of PayPal.  You can make your purchase either through PayPal (even if you don't have a PayPal account) or through our secure Shopify store payment option via credit card. If you would like to arrange for alternative payment options, please feel free to contact us.